ITSM insights: RACI Model in your life, work and business.

The RACI model is a well known method to help define roles and responsibilities in organizations and teams.

RACI Description
Responsible The person or people responsible for getting the job done
Accountable Only 1 person can be accountable for each activity  (‘the buck stops here’)
Consulted The people who are consulted and whose opinions are sought
Informed The people that are kept up-to-date on progress

How could you apply this model to your life, work, current project team or business? Discuss and critique on how you could reach effectiveness and efficiency in using RACI model in your application?

, ,
23 comments on “ITSM insights: RACI Model in your life, work and business.
  1. Water bill increased. We are “informed “. Gov “consulted ” the water expert. Our family members are” responsible” for water usage. I am “accountable ” for the bill.

  2. My computers at home,

    Responsible = Everyone responsible to not damage externally and or internally.

    Accountable = I am accountable that all the computers are running healthy.

    Consultant = I have a PC doctor who i consult for upgrades or faults that i cannot deal with myself.

    Informed = My family members are informed on any changes or updates of the computer.

  3. R: Team member responsbile to role out implementation
    A: Project Manager accountable for the project
    C: Consult expertise in respective fields
    I: Informed to Stakeholders

  4. Challenge question:

    What about the process owner and process manager? What role should they be? A, R, C or I?

    How many process owners and managers should you have for a process such as a global change management process for a MNC?

  5. R: Parents are responsible of our kids manner
    A: Parents are accountable for our kids up-bringing
    C: Parents are a consultant to our kids
    I: Parents are being informed of the kids behavior by schools

  6. Challenge question 2:

    The role “process practitioner” was added in ITILv3. What is this role for? How does it fit into the RACI model?

  7. What about the process owner and process manager? What role should they be? A, R, C or I?

    Process Manager: A / C
    Process Owner: R / I

    How many process owners and managers should you have for a process such as a global change management process for a MNC?

    Process Manager 1, Process Owner: Many

  8. Challenge Question 3:

    In the ITIL framework, any service such as an email or messaging service requires the underlying functions and processes to work in tandem to deliver it’s purpose and uses. A critical success factor is to appoint the right service owner and service manager(s). How does this fit into the overall RACI model?

  9. Process owners are a part of project. Project Managers are managing whole project.

    Multiple process owners in global change management process in a MNC

  10. A-Director accountable to senior management

    R- manager responsible to ensure process work

    C- external auditors to advise

    I- Internal and external stakeholders to be informed

  11. Process owner is Accountable

    Process Manager is Responsible.

    1 Process Owner and multiple process manager based on location.

  12. Qualified Personel should take the roles according to their responsibility. The right service owner would likely take R and A . Service manager(s) could be taking the C and I roles. RACI enables you to identify who is responsible, accountable, consulted, or informed, for every task which needs to be done in a project. They avoid the blaming game, as everyone is clear on their responsibility level for a given task.

  13. Process Practitioner is someone who executes one or more activities within any process.

    Overall the Process Practitioner help the organization build and manage the RACI matrices. At the highest RACI level, they can determine workloads and identify process bottlenecks.

  14. The role “process practitioner” was added in ITILv3. What is this role for? How does it fit into the RACI model?

    “process practitioner” responsible for carrying out one or more activities and accounts for the resources on inputs, outputs and consult the interface for their activities are correct.

  15. The role “process practitioner” was added in ITILv3. What is this role for? How does it fit into the RACI model?

    “process practitioner” responsible for carrying out one or more activities and accounts for the resources on inputs, outputs and consult the interface for their activities are correct.

Leave a Reply

Your email address will not be published. Required fields are marked *