ITSM insights: How to create value in IT Services and your life!

“Capabilities and resources are used to create value in the form of goods and services.” ~ ITIL

Which of these are truly considered as resources or capabilities?

  1. Knowledge.

  2. Money.

  3. Software / Applications.

  4. Hardware / Infrastructure.

  5. Manpower.

  6. Organization.

  7. Management Team.

  8. Processes.

  9. Information.

Discuss how could you combine some of these capabilities and resources to form Core competencies in the area of:

  1. Your Organization.

  2. Your Project Team.

  3. Your Career.

  4. Your Personal Life.

Footnote: Core competencies are activities that a firm performs well relative to its competitors and at the same time adding unique value for its customers). Note that Core competencies do not represent all of a firm’s resources and capabilities, only those with strategic value.

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14 comments on “ITSM insights: How to create value in IT Services and your life!
  1. Resources:
    Money / Information / Knowledge / Manpower / Management /

    Capabilities:
    Software / Application
    Hardware / Infrastructure
    Organisation
    Processes

  2. capabilities:

    Knowledge
    Processes
    Organization
    Management Team
    Information

    Resources:
    Manpower
    Hardware/Infrastructure
    Software/Applications
    Money

  3. Resources.
    – Money
    – Software
    – Hardware
    – Manpower
    – Management Team
    – Information

    Capabilities.
    – Knowledge
    – Manpower
    – Organization
    – Processes
    – Information

  4. Capabilities: knowledge, software /application, information, provesses. Resources: money, hardware/infrastructure, manpower , management team.

  5. If you have the proper knowledge , you could provide training materials /resources included with the proper information

  6. Resources.
    – Money
    – Software
    – Hardware
    – Manpower
    – Management Team
    – Information

    Capabilities.
    – Knowledge
    – Manpower
    – Organization
    – Processes
    – Information

  7. Resources.Money
    Software
    Hardware
    Man
    power
    Management Team
    Information

    Capabilities.
    Knowledge
    Manpower
    Organization
    Processes
    Information

  8. Resources:
    Manpower
    Money
    Infrastructure
    Knowledge
    Application

    Capabilities:
    Organisation
    Management
    Process

  9. knowledge/information/processes- capabilities

    manpower/money/hardware/software/management team- resources

  10. Career
    – Hardware (Central Storage of documents for Sales Department)
    – Information (Standardized documents throughout the department)

  11. Resources are money-derived
    Capabilities are things that organizations develop with time

    Resources:
    Manpower
    Hardware/Infrastructure
    Software/Applications
    Money

    Capabilities:
    Knowledge
    Processes
    Organization
    Management Team
    Information

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