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April 24, 2021
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Category: ITIL

ITSM Insights: The interesting Business Relationship Management Process in ITILv3

Out of the nearly 30 processes in the latest ITILv3 Best Practice Framework, BRM (Business Relationship Management Processes) can...
"Steadware" Contributors Series, IT, ITIL, ITSM

A non-exhaustive list of important ITILv3 terms

Useful ITILv3’s Glossary of Terms, Definitions and Acronyms here: Term Description Asset (Service Strategy) Any Resource or Capability. Assets of...
"Steadware" Contributors Series, IT, ITIL, ITSM

ITILv3 Processes Practice Worksheet

Looking to practice your ITILv3 lifecycle phases and processes? Steadware.com now has a free downloadable worksheet for you here....
IT, ITIL, ITSM

ITSM / ITIL Insights Discussion Links

Steadware | ITSM insights: A brief history of ITIL and where it is going. QR Code: http://bit.do/itilinsights Steadware |...
ITIL, ITSM

ITSM insights: How valuable is your service?

From the customer’s perspective, value consists of 2 basic elements: utility (fitness for purpose) and warranty (fitness for use). Utility of...
IT, ITIL, ITSM

ITSM insights: How to create value in IT Services and your life!

“Capabilities and resources are used to create value in the form of goods and services.” ~ ITIL Which of...
IT, ITIL, ITSM

ITSM insights: RACI Model in your life, work and business.

The RACI model is a well known method to help define roles and responsibilities in organizations and teams. RACI...
IT, ITIL, ITSM

ITSM insights: A brief history of ITIL and where it is going.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM)...
Frameworks, ITIL, ITSM

mSpy advanced mobile & PC Tech

  1. Be a Better Businessperson – By Monitoring Your Employees
  2. Be A Better Parent – By Supervising Your Children
  3. Be More Self-Secure – With Mobile Data Backup
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