ITSM Insights: The interesting Business Relationship Management Process in ITILv3
Out of the nearly 30 processes in the latest ITILv3 Best Practice Framework, BRM (Business Relationship Management Processes) can...
Category: ITIL
A non-exhaustive list of important ITILv3 terms
Useful ITILv3’s Glossary of Terms, Definitions and Acronyms here: Term Description Asset (Service Strategy) Any Resource or Capability. Assets of...
ITILv3 Processes Practice Worksheet
Looking to practice your ITILv3 lifecycle phases and processes? Steadware.com now has a free downloadable worksheet for you here....
ITSM / ITIL Insights Discussion Links
Steadware | ITSM insights: A brief history of ITIL and where it is going. QR Code: http://bit.do/itilinsights Steadware |...
ITSM insights: How valuable is your service?
From the customer’s perspective, value consists of 2 basic elements: utility (fitness for purpose) and warranty (fitness for use). Utility of...
ITSM insights: How to create value in IT Services and your life!
“Capabilities and resources are used to create value in the form of goods and services.” ~ ITIL Which of...
ITSM insights: RACI Model in your life, work and business.
The RACI model is a well known method to help define roles and responsibilities in organizations and teams. RACI...
ITSM insights: A brief history of ITIL and where it is going.
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM)...