ITSM Insights: The interesting Business Relationship Management Process in ITILv3
Out of the nearly 30 processes in the latest ITILv3 Best Practice Framework, BRM (Business Relationship Management Processes) can...
Category: IT
A non-exhaustive list of important ITILv3 terms
Useful ITILv3’s Glossary of Terms, Definitions and Acronyms here: Term Description Asset (Service Strategy) Any Resource or Capability. Assets of...
ITILv3 Processes Practice Worksheet
Looking to practice your ITILv3 lifecycle phases and processes? Steadware.com now has a free downloadable worksheet for you here....
ITSM insights: How valuable is your service?
From the customer’s perspective, value consists of 2 basic elements: utility (fitness for purpose) and warranty (fitness for use). Utility of...
ITSM insights: How to create value in IT Services and your life!
“Capabilities and resources are used to create value in the form of goods and services.” ~ ITIL Which of...
ITSM insights: RACI Model in your life, work and business.
The RACI model is a well known method to help define roles and responsibilities in organizations and teams. RACI...
Top pictures at SITEX 2015, Singapore Expo by Steadware.com
Hey guys, we are happy to share what we saw at SITEX 2015 and what we consider top pictures....